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FAQ
Q
Can I order directly from the website?
A

No, you can't buy directly, but you can inquire about prices through this website, and the process is very simple.
We will cover this in【I want to know the price what should I do? 】explain to you.

Q
I want to know the price, what should I do?
A

Apply for a membership account to view our products and add products to the shopping cart.
When applying for membership, please ensure that you comply with and agree with the following regulations:

  1. The information provided is correct.
  2. Minimum quantity of 20 plants per variety
  3. Have import license ( Foreign manufacturers / customers )  
  4. Provide all correct information required for shipping.
  5. Accept ( to a certain extent ) contingency measures when our inventory levels are low.
  6. NCK ORCHIDS reserves the right to decide whether to sell the product.
Q
How to choose the variety you want?
A

You can choose the product you want from the catalogue.
Once you have selected your products, you must add them to your shopping cart and follow the requirement of a minimum of 20 plants per variety. Once added, you can view the complete list in the shopping cart

 

Q
I have selected my products; how do I place an order?
A

When your shopping cart is confirmed, a dedicated person will contact you on the order page for subsequent order quotations.
Please note that you must have the appropriate import license as this is a requirement for budgeting.

Q
Does the order quote include shipping costs?
A

The order quote does not include the shipping fees.
However, you will be notified of the shipping fee after confirming the order with you. The shipping fee will vary depending on the delivery location, so you must provide correct and complete pickup information.

Q
If I decide to accept the offer and place an order, what steps do I need to follow?
A

Once you accept the quotation, we will continue to confirm the following with you, country, receiver information, transportation type ( air / sea ) , payment method, and payment currency.

After that, you will receive a prepayment invoice, please pay attention! You must make a one-time full payment within 7 days.
If you want to pay in installments, you will need to pay an additional handling fee of USD 25 for each installment, and the payment must be completed within 14 days.  We will not start subsequent actions until it is fully paid.

Payment methods are: 

  1. Bank remittance: If you use bank remittance, you must take a photo of the remittance slip and send it to us for confirmation after remittance!
  2. Paypal

 

Q
What happens to my order if I don't pay by the payment deadline?
A

Because the quotation provided to you has an expiration date, if the fee is not paid within the stipulated period, we will cancel your order.

Please contact one of our sales reps if you still need the order, they will give you some options

Q
My payment has been completed, where can I check the current progress of my order?
A

After payment is made and confirmed by one of our sales reps, your order will enter the selection and packing process.

You can check the current processing progress of your goods in your order!  Or contact our customer service to inquire about the progress!

Q
How does the packing process work?
A

To maintain the quality of our products, we have strict packaging procedures.

After we obtain the phytosanitary license that allows product export, we will pack and ship the goods for you. During the packaging process, the packaging staff will carefully pack your goods and check the quality of the goods at any time to ensure our product quality.

Since each country has its fumigation regulations, if your goods need to undergo fumigation procedures, you are obliged to inform us of the corresponding regulations so that we can carry out the procedures and avoid transportation problems.

Q
When can I receive my plants?
A

The arrival time will depend on the type and size of the goods. We will keep in touch with you. If you have any questions, you can ask us in the order.

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